Every request, from ask to done.
We implement ServiceNow Financial Services Operations for Banking, so hundreds of service requests run as tracked, automated workflows, with AI agents completing the routine ones inside SLA.
Why service requests pile up.
What slows financial services teams down, before ServiceNow and EONE.
Requests arrive in many forms and get re-keyed.
Nobody can see where a request is.
The back office types the same data into several systems.
Customers chase, and complaints follow.
From request to done.
Any channel, any product
AI checks documents and details
Updates made in your core systems
Maker-checker where needed
The customer is updated automatically
Ready for the requests you handle every day.
We set up your service catalogue with forms, rules, approvals and automation for each request.
Middle and back office, on one platform.
A service catalogue for your banking requests
Service Operations Workspace for the back office
Integrations with core, card and CRM systems
SLA timers, queues and escalations
Process Mining to find bottlenecks
AI does the groundwork. People decide.
Now Assist and ServiceNow AI Agents, set up and governed by EONE for your teams.
The platform behind it.
AI PlatformHow EONE uses itBanking service request workflows
How EONE uses itQueues, SLAs and work assignment
How EONE uses itRoutine requests completed end to end
How EONE uses itFinds where requests get stuck
How EONE uses itUpdates core banking and card systems
Your ServiceNow partner for financial services.
We design, implement, integrate and run ServiceNow for banks, credit unions, NBFCs, insurers and fintechs, so the platform works the way your operations do.
We work with banks, credit unions, NBFCs, insurers and fintechs, so we know disputes, complaints, claims and servicing from the inside.
ServiceNow-certified consultants, developers and architects who configure, build and test on your instance.
Integration Hub and Workflow Data Fabric link ServiceNow to core banking, card, payment and policy systems.
24x7 managed services, upgrades and new ServiceNow releases adopted for you, every year.
Controlled at every step.
✓Maker-checker approvals
✓Customer verification
✓Role-based access
✓SLA timers and escalations
✓Document retention
✓Full audit trail
From discovery to 24x7 support.
Questions banks ask us.
How many request types can you set up?
As many as you need. We usually start with the 20 most common and add more in waves.
Can requests be completed without a person?
Yes, for routine requests within your rules. Anything that needs approval goes to maker-checker.
Does it connect to our core banking system?
Yes. Integrations update core banking, card and CRM systems directly.
How do we find bottlenecks?
Process Mining shows where requests slow down so we can fix them.
Turn requests into workflows.
A 30-minute demo of your most common service requests running on ServiceNow.