Every complaint heard, tracked and closed.
We implement ServiceNow Financial Services Complaint Management, bringing complaints from every channel into one queue, with AI that classifies, routes and drafts responses inside regulatory deadlines.
Why complaints become problems.
What slows financial services teams down, before ServiceNow and EONE.
Email, phone, social media and regulator portals, each tracked separately.
Each team classifies complaints in its own way.
Response timelines are tracked by hand.
The same issue comes back again and again.
From first contact to root cause.
Every channel, including regulator referrals
AI tags product, issue, severity and vulnerable customers
To the right team, with the right deadline
Evidence gathered in one record
Now Assist drafts the reply for review
Root-cause reports for leaders
One complaint record, start to finish.
ServiceNow Complaint Management for financial services
One complaint record across channels and products
SLA timers, escalations and reminders
Response letter templates
Root-cause dashboards for leaders
AI does the groundwork. People decide.
Now Assist and ServiceNow AI Agents, set up and governed by EONE for your teams.
The platform behind it.
AI PlatformHow EONE uses itOne record for every complaint, across channels
How EONE uses itAgent workspaces and customer portal
How EONE uses itClassification, summaries and drafted letters
How EONE uses itEvidence gathering from your systems
How EONE uses itRegulator reports and root-cause dashboards
Your ServiceNow partner for financial services.
We design, implement, integrate and run ServiceNow for banks, credit unions, NBFCs, insurers and fintechs, so the platform works the way your operations do.
We work with banks, credit unions, NBFCs, insurers and fintechs, so we know disputes, complaints, claims and servicing from the inside.
ServiceNow-certified consultants, developers and architects who configure, build and test on your instance.
Integration Hub and Workflow Data Fabric link ServiceNow to core banking, card, payment and policy systems.
24x7 managed services, upgrades and new ServiceNow releases adopted for you, every year.
Built for regulators and fair treatment.
✓CFPB complaint response timelines
✓RBI Integrated Ombudsman Scheme
✓Internal ombudsman escalation
✓UDAAP and fair-treatment checks
✓Vulnerable customer flags
✓Full audit trail
From discovery to 24x7 support.
Questions banks ask us.
Can we capture complaints from social media and regulators?
Yes. Email, phone, chat, social media, branch and regulator referrals all create the same complaint record.
How does AI classify complaints?
It reads the complaint and suggests product, issue type, severity and vulnerability flags. Your team can correct it, and it learns.
Will responses be sent automatically?
No. Now Assist drafts the reply, and a person reviews and sends it.
Can we report to regulators from it?
Yes. Dashboards and reports are set up for your regulators’ categories and timelines.
See every complaint in one place.
A 30-minute demo of complaint capture, AI classification and regulator-ready reports.