Faster claims. Simpler policy changes.
We implement ServiceNow Financial Services Operations for Insurance, from first notice of loss to settlement and every policy change in between, with policyholders updated at every step.
Why claims take too long.
What slows financial services teams down, before ServiceNow and EONE.
Simple claims wait behind complex ones.
Adjusters chase documents across systems.
Policyholders keep calling to ask what is happening.
A simple update takes days.
From first notice of loss to settlement.
Claim reported by app, web, phone or agent
AI checks severity, flags fraud, fast-tracks simple claims
To the right adjuster or surveyor
Documents, photos and estimates in one place
Payment approved and issued
Policyholder updated at every step
Every policy change, tracked.
Policyholders request changes online or through an agent. Each one runs as a tracked request with clear timelines.
Claims and servicing, on one platform.
Claims workspaces for handlers and loss adjusters
Policy servicing request catalogue
A policyholder self-service portal
Integrations with policy admin and billing
Claims and SLA dashboards
AI does the groundwork. People decide.
Now Assist and ServiceNow AI Agents, set up and governed by EONE for your teams.
The platform behind it.
AI PlatformHow EONE uses itClaims and policy servicing workflows
How EONE uses itPredicts severity and routes claims
How EONE uses itClaim summaries and policyholder updates
How EONE uses itDocument checks and fast-track decisions
How EONE uses itPolicy admin and billing data, no copies
Your ServiceNow partner for financial services.
We design, implement, integrate and run ServiceNow for banks, credit unions, NBFCs, insurers and fintechs, so the platform works the way your operations do.
We work with banks, credit unions, NBFCs, insurers and fintechs, so we know disputes, complaints, claims and servicing from the inside.
ServiceNow-certified consultants, developers and architects who configure, build and test on your instance.
Integration Hub and Workflow Data Fabric link ServiceNow to core banking, card, payment and policy systems.
24x7 managed services, upgrades and new ServiceNow releases adopted for you, every year.
Fair, on time and on record.
✓IRDAI claim settlement timelines
✓Fair claims settlement rules in each US state
✓Fraud checks on every claim
✓Maker-checker on payments
✓SLA tracking
✓Full audit trail
From discovery to 24x7 support.
Questions banks ask us.
Which lines of business are supported?
Motor, home, health, life and commercial lines, configured for your products.
Does it replace our policy admin system?
No. ServiceNow runs the claims and servicing workflow and connects to your policy admin and billing systems.
Can AI settle claims on its own?
Only within rules you set, such as low-value fast-track claims. Everything else goes to an adjuster.
Can policyholders track claims themselves?
Yes. A self-service portal shows claim status, documents and next steps.
See a claim settled faster.
A 30-minute demo of claims triage and policy servicing on ServiceNow.