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EONE Technologies
ServiceNow
Build, Consulting & Implementation

Run smarter banking operations on ServiceNow.

EONE builds and runs ServiceNow solutions for banks and insurers, from card disputes and complaints to claims and service.

Talk to our ServiceNow teamExplore Card Dispute Management
Card network integration

Connect with banking networks

Disputes and chargebacks flow straight from ServiceNow to the card networks, with every deadline tracked.

Visa
Mastercard
+ MoreRUPAY · AMEX · DISCOVER
Our product on ServiceNow

Card Dispute Management, built on ServiceNow.

Our own solution for card disputes, built on ServiceNow Financial Services Operations and delivered end to end by EONE.

Built on ServiceNow

Card Dispute Management

A solution that simplifies card dispute registration, investigation and resolution, ready to deploy on your ServiceNow instance.

REG
RegistrationDisputes captured from any channel, with the right reason codes.
INV
InvestigationEvidence, merchant checks and AI case summaries in one place.
CB
ChargebackNetwork rules, deadlines and filings tracked automatically.
RES
ResolutionProvisional credit, final decision and customer updates.
Explore Card Dispute Management
Dispute DSP-1038 · registeredDone
Investigation · AI summaryReady
Provisional creditIssued
ChargebackFiled
HOW YOU BUY ITBuilt on the platform you already own.

Card Dispute Management runs on your ServiceNow instance and Financial Services Operations. EONE implements it, connects it to your card systems and supports it 24x7.

EONE+ServiceNow
What we build on ServiceNow

Seven ways we transform operations on ServiceNow.

01Dispute Management (CDS)Card disputes, start to finish02Complaint ManagementEvery complaint tracked and resolved03Customer Service for Banking & InsuranceCustomer 360 for every agent04Claims & Policy ServicingFaster claims, happier customers05Service Requests & Case ManagementEvery request, one place06AI Case AssistAI help for every case07Custom Banking WorkflowsYour process, built on ServiceNow
The ServiceNow platform

The ServiceNow AI Platform, tuned for financial services.

BANKINGFinancial Services Operations

Disputes, servicing and operations on a banking data model.

Learn more on servicenow.com ↗
CUSTOMERCustomer Service Management

One view of every customer, case and channel.

Learn more on servicenow.com ↗
DISPUTESDisputes Management

ServiceNow’s end-to-end disputes workflow, built with Visa.

Learn more on servicenow.com ↗
How we deliver

Live on ServiceNow in about 7 weeks.

1Discover1 week
2Design1 week
3Configure & integrate4 weeks
4Test & go live1 week
5Run & improve24x7 managed
Insights full links
servicenow.comFinancial Services Operationsservicenow.comDisputes ManagementServiceNow StoreApps and integrationsEONE productCard Dispute Management

Questions we get asked.

Do you work with our existing ServiceNow instance?

Yes. We extend, optimize and support existing instances, including ones built by other partners.

Does Card Dispute Management need FSO?

It is built on ServiceNow Financial Services Operations and connects to your card and core banking systems.

Do you use Now Assist and AI agents?

Yes. We add case summaries, suggested actions and agents that complete routine steps.

How long does a first go-live take?

About 7 weeks: discover, design, configure and integrate, then test and go live.

Transform your operations on ServiceNow.

Start with card disputes, or the process that slows your team down most.

Talk to our ServiceNow teamExplore Card Dispute Management